Contact us

Monday to Thursday: 7 AM to 9:30 PM
Friday: 8 AM to 8 PM
Saturdays: 10 AM to 1:30 PM
Sundays: 11 AM to 1:30 PM

FAQs

01 What do PULS memberships include?

Each membership includes a set number of class credits, unlimited access to the free training zone, access to our wellness network, and preferential pricing on PULS products and services.

02 How long does a membership last?

Memberships and included credits are valid for 30 days from the date of purchase. After this period, any unused credits will automatically expire.

03 Can I purchase additional credits?

Yes. You can purchase additional credits for both classes and Relax & Recovery sessions at a preferential price as long as you are an active Puls member.

04 How can I book a class or session?

You can make your bookings through your Mindbody account or from our PULS app. There you can also book your classes, manage your membership and credits, check your profile, and see relevant announcements from our community 🙂

05 Can I pause or cancel my membership?

Membership pauses or freezes are only available for long-term membership packages (4, 6, or 12 months). Each package includes a certain number of free days. If you need more, you can pause your membership for €2.50 per day.

If you wish to cancel your membership, you can do so directly from the app up to one day before your next billing cycle.

06 Can I attend a test session?

Yes, our trial class costs €10. However, we recommend our introductory offer. Trial Days for €30 So you can truly experience Puls 360º. This includes 3 classes + 1 complimentary Relax & Recovery session.

07 What should I bring to my first class?

We recommend you come dressed in comfortable sportswear, bring a water bottle, and be ready to enjoy the PULS experience. We'll take care of the rest.

08 Do I need prior experience to train at PULS?

No. Our classes and training sessions are designed to suit all levels, from beginners to experienced individuals. Our team will always be available to guide you and help you train safely and according to your needs.

09 Are there class sizes limited?

Yes. To ensure a personalized, high-quality experience, all our classes have limited spaces. That's why we recommend booking in advance.

10 What should I bring to enjoy the Relax & Recovery area?

To enjoy our Relax & Recovery experience, we recommend the following:

In the sauna area, the use of a swimsuit is mandatory.
To fully enjoy Cosmos, our high-end massage chair, we recommend wearing comfortable clothing.
In the Recovery Room, we suggest wearing thin pants or leggings so that the compression boots can work more effectively and comfortably during the session.